Configurable NovaraCode service
Support chat
A configurable conversation service that helps businesses speak directly with visitors, customers, or their own teams through one focused chat experience.Start a conversationProject gallery
1Our responsibility
Product strategy, design, full-stack engineering, infrastructure, and ongoing development.
Contact, support, or team chat
The hosted service can be configured as a website contact channel, customer-support chat, or another focused messaging workflow. Branding, language, welcome text, availability, and operator processes can be adapted to how the organization communicates, while NovaraCode manages the platform and its updates.
Simple for the person starting a conversation
A visitor can begin a conversation without creating an account. Initial messages are limited until the responding team approves the conversation, reducing spam without placing a long registration flow in front of genuine enquiries. Previous messages remain available within the remembered session.
Conversations that stay dependable
Messages, typing indicators, availability, read state, and conversation updates arrive through a realtime connection. When nobody is currently online, the widget sets a clear expectation that the team will respond when available, while push notifications alert the people responsible for answering.
Practical tools for the people answering
Visitors use the chat in their browser, while several operators can respond through browser, Windows, Android, and iOS applications. The visitor sees a shared team identity, while the administration records which operator replied and when. Conversations can be named, closed, reopened after approval, and deleted.